Terms of Service

Using the shop

By placing an order you agree to these terms. You must give accurate contact, address and payment details.

Orders and scheduling

Orders must be scheduled at least one day ahead. Delivery slots run every 30 minutes from 9:00 AM to 6:00 PM. For earlier needs, contact us for manual ordering.

Your chosen schedule is a request. It is confirmed only after we review your payment and the kitchen approves the slot, and we may propose another time if capacity is full.

Delivery

We currently deliver within Davao City. The delivery fee is calculated from your verified address and shown before you place the order.

We book your rider 30 minutes before your scheduled delivery time to help your food arrive early or on time. Traffic may cause delays, and we appreciate your patience.

Someone must be available to receive the order at the scheduled time. The rider can wait up to 15 minutes after that time. If no one can receive the order within this period, it will be returned to the kitchen. An additional delivery fee applies for re-delivery.

Prices and payment

Prices are in Philippine pesos and are calculated by our system when you place the order. Your order is not confirmed until you pay by GCash or bank transfer, upload proof of payment, and we approve it.

If a payment proof cannot be verified we will tell you the reason and you may submit it again.

If you plan to pay your remaining balance by online transfer, let us know in advance and settle it before we dispatch your food. Otherwise, pay the remaining balance to the rider in cash.

Downpayment

Your downpayment confirms that you wish to proceed with your order. It is non-refundable.

Changes and cancellations

Request any changes at least 5 hours before your scheduled delivery time. All requested changes are subject to approval.

Contact us as early as possible if you need to cancel your order. Downpayments are non-refundable.

Accounts

An account is optional. Keep your sign-in details secret; you are responsible for activity under your account. How we handle your data is described in our Privacy Policy.

Food and allergens

Tell us about allergies or dietary needs in your order request before ordering. We cannot guarantee that any item is free of allergens.

Limits

We are not liable for delays or failures caused by events outside our reasonable control, such as weather or road conditions. Nothing in these terms limits rights you have under Philippine consumer law.

Changes to these terms

We may update these terms. Orders are governed by the terms in force when they are placed.

Contact

LBD FOOD HUB / MGS & Co. — team@lbdfoodhub.com